Oshi Casino Terms & Conditions

2. Deposits, wagers and withdrawals

Funds must be added using a payment method that you are authorised to use. You must not use payment instruments belonging to another person without appropriate permission. We may ask for information or documents to confirm ownership of a payment method, identity, source of funds or other details before processing deposits, withdrawals or account activity.

You should check the details of every transaction before confirming it. Once a wager has been accepted, it will generally be treated as final unless it is cancelled, voided or adjusted under the applicable game rules, technical procedures or legal requirements. A transaction may be rejected, delayed or reversed where there is a payment issue, system error, suspected fraud, account restriction or compliance concern.

Your account balance may include deposited funds, winnings, promotional credits or other amounts that are subject to different conditions. Promotional funds and associated winnings may be governed by separate promotion terms. You should read those terms before accepting or using an offer. If there is a conflict between these general terms and specific promotion terms, the specific promotion terms will apply to that promotion to the extent of the conflict.

Withdrawal requests may be subject to identity, payment and account checks. We may return funds to the original payment method where appropriate or use another permitted method. Processing time can depend on verification, payment providers, banking systems, weekends, public holidays and other factors. We do not guarantee a particular processing time unless a separate written term says otherwise.

• You must not deposit money obtained unlawfully or use the service to conceal the source of funds.
• You must not use your account as a bank account, payment-transfer service or way to move funds between people.
• You should deposit only amounts that you can afford to lose without affecting essential expenses.
• If a payment is reversed, charged back or later found to be unauthorised, we may recover the relevant amount from your account or take other lawful action.
• We may apply transaction controls, limits or checks where required by law, risk management or responsible gambling procedures.

If we identify an obvious technical, pricing or transaction error, a wager or transaction may be corrected, cancelled or voided where permitted. If an error results in an incorrect credit, you agree that the amount may be removed from your balance. We will take reasonable steps to explain material corrections where appropriate. You should contact support promptly if you believe your balance or transaction history is incorrect.

4. Website use, privacy, suspension and complaints

You may use the website only for lawful personal purposes. You must not interfere with its operation, introduce malicious code, attempt to gain unauthorised access, scrape or copy content without permission, use automated systems to interact with the service, or do anything that could compromise security or availability. We may monitor activity and take action where we reasonably believe the website, our systems or customers are at risk.

The website may include links, content or services provided by third parties. Those third parties may have separate terms, conditions and privacy practices. We are not responsible for content or services outside our control, although your rights under applicable Australian consumer law are not excluded or limited where they cannot lawfully be excluded or limited.

We aim to keep the website and game information accurate and available, but access may occasionally be interrupted by maintenance, technical faults, telecommunications issues, cyber incidents, payment-provider problems or events outside reasonable control. We may change, suspend or discontinue part of the service where necessary. If a system error affects play or account balances, we may take reasonable steps to correct the error and settle affected activity fairly.

Privacy and verification

Personal information is handled in accordance with the Oshi Casino Privacy Policy and applicable privacy requirements. Information may be collected to create and manage accounts, process payments, verify identity, meet legal obligations, prevent fraud, provide support, improve services and promote responsible gambling. You should read the Privacy Policy for more information about collection, use, disclosure, storage and access rights.

Account closure and suspension

You may ask for your account to be closed or restricted at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, prohibited conduct or responsible gambling controls. We may retain information where required for legal, regulatory, fraud-prevention or dispute-resolution purposes.

We may suspend or close an account where required by law, where information cannot be verified, where there is suspected fraud or misuse, where these terms have been breached, or where closure is necessary to protect customers or the service. Where appropriate and permitted, we may explain the reason for an account restriction. We may also require additional checks before releasing any remaining balance.

Questions and complaints

If you have a question or complaint, use the support channel available on the website and provide enough information for the matter to be reviewed. We may request account details, transaction information or supporting documents. Complaints will be considered under the applicable internal process and any relevant external review or dispute-resolution options available under Australian law.

Nothing in these terms is intended to exclude, restrict or modify a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified. To the extent permitted by law, these terms govern your use of the service and any dispute will be handled under the applicable laws and procedures relevant to the service and your location.