Privacy Policy

Information we may collect

The information collected depends on how a player uses the website and the services available through it. Some information is provided directly by the player, while other information may be generated when the website, account or payment services are used. We only seek information that is reasonably connected with operating an online casino service, supporting players, meeting legal responsibilities and protecting the website.

In this article

Information we may collect How information is used Sharing, security and retention Privacy rights and requests

Account and contact details

When a player registers or contacts support, we may handle details such as their name, date of birth, residential information, username, login details, contact information, account preferences and communications. We may also keep records of requests, questions, complaints and other correspondence so that support can be provided consistently and account issues can be reviewed.

Identity and verification information

To verify identity, age, eligibility or account ownership, we may request information or documents such as identity documents, proof of address, images, verification responses or other information reasonably needed for checks. This information may be reviewed to help prevent impersonation, unauthorised access, fraud, money laundering, underage play and other prohibited activity.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment information may also be processed by payment providers or financial institutions. Where appropriate, we may receive confirmation or limited payment details from those providers rather than complete payment credentials.

Technical, device and usage information

When the website is used, technical information may be collected, including an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times, referral information and activity logs. We may use this information to operate the website, maintain security, diagnose errors, understand how services are used and improve the player experience.

How information is used

Personal information may be used for the following purposes. The specific use will depend on the circumstances and the services a player accesses.

To create, administer and secure a player account.
To provide casino services, process account activity and maintain accurate records.
To confirm identity, age, account ownership and eligibility.
To carry out security, fraud prevention, anti-money laundering and other risk checks.
To process deposits, withdrawals and other transactions through available payment channels.
To respond to questions, provide customer support and investigate complaints or disputes.
To communicate about accounts, transactions, security, service changes and other operational matters.
To understand website use, test features, fix faults and improve products and services.
To detect, prevent and investigate misuse, unlawful activity, breaches of terms or attempts to harm players or the website.
To meet applicable legal, regulatory, tax, accounting and responsible gambling obligations.
To send marketing or promotional communications where permitted and where the player has provided consent or another lawful basis applies.

We may combine information collected from different parts of the website where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Marketing choices

Players may be able to choose whether to receive marketing communications. Operational messages about an account, transactions, security or important service information may still be sent when necessary. A player can withdraw consent to marketing by using an unsubscribe option in a message where available or by contacting support@oshicasino.click.

Sharing, security and retention

Information may be shared where reasonably necessary to provide services, operate the website, complete checks or meet legal responsibilities. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support providers, professional advisers, fraud prevention services, authorities or other parties where disclosure is permitted or required. Service providers are expected to handle information only for appropriate purposes and to apply suitable safeguards.

Information may be processed or stored in Australia or another location, depending on the systems and providers used to operate the website. Where information is handled outside Australia, reasonable steps should be taken to protect it and to support appropriate privacy controls. Players should understand that information may be subject to the laws of the place where it is processed.

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption where appropriate and staff or provider procedures. No website, online service or method of transmission can be guaranteed to be completely secure, so players should protect their login details and contact support promptly if they suspect unauthorised activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website traffic and improve functionality. Some cookies may be provided by service partners that help operate or measure parts of the website. Players can manage, restrict or delete cookies through their browser settings. Disabling cookies may affect some website features, account functions or the way content is displayed.

Privacy rights and requests

Depending on the circumstances and applicable requirements, a player may have rights relating to personal information held about them. These may include asking for access to information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing. Other rights may also apply, such as asking questions about how information is used or raising a concern about privacy handling.

How to exercise your rights

To make a privacy or data request, contact support@oshicasino.click. Please clearly explain the request and provide enough information for the relevant account or records to be identified. For security, we may need to verify the identity and authority of the person making the request before providing information or changing account records. This helps prevent personal information from being disclosed to the wrong person.

Access: ask what personal information is held about you and, where appropriate, request a copy or an explanation of how it is used.
Correction: identify information that is inaccurate, out of date or incomplete and ask for it to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, dispute or transaction purposes.
Withdraw marketing consent: ask for marketing consent to be withdrawn. This will not normally affect the lawfulness of marketing sent before withdrawal and may not stop essential account or service messages.

We will consider requests in accordance with applicable requirements. There may be circumstances where access, correction or deletion is limited, refused or delayed, including where responding could affect the rights of another person, compromise security checks, prejudice an investigation or conflict with record-keeping obligations. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will be made available on this page, with the updated date or other notice where appropriate. Players should review the policy periodically, particularly before continuing to use the website after a material change.

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